Welcome

Introduction
A Clerk or Word Processor Operator provides efficient and effective administrative support to a department.  The general administrative duties include typing, data processing, dealing with telephone enquiries, scanning and indexing documents. 

Work Environment
The work is primarily an office based role.

Daily Activities
The specific responsibilities of a Clerk or Word Processor Operator will vary depending on the department that the employee is working in.  Duties could include:

• providing a clerical, typing and word processing service to a department; 
• providing efficient and effective clerical, typing, data inputting and word processing support to colleagues; 
• being familiar with the department's clerical procedures and to contribute to the requirements of the service; 
• ensuring that members of the public receive such specialised advice and assistance as may be required by proper referral to the appropriate Officers within the Council; 
• receipting of monies and payments into appropriate accounts on behalf of the Council; 
• conforming to the department's aims and objectives including health and safety or quality assurance procedures that are in operation; 
• processing incoming and outgoing mail; 
• dealing with telephone enquiries; 
• filing of all correspondence.

Skills & Interests
A Clerk or Word Processor Operator will have:

• problem solving skills; 
• decision making skills; 
• good IT skills, including the ability to use Windows applications and Microsoft office; 
• the ability to type and use Microsoft Word; 
• excellent verbal and written communications skills; 
• an ability to work accurately under pressure and to strict deadlines; 
• the ability to relate to people at levels and command respect; 
• experience of working within an administrative support team.

Entry Requirements
A Clerk or Word Processor Operator must have 5 GSCEs or equivalent qualification on the National Qualification Framework.

Future Prospects & Opportunities
The post of Clerk or Word Processor Operator will provide transferable skills into a range of administrative posts, which will allow people to progress within an organisation.

Further Information & Services
Council for Administration www.cfa.uk.com
European Computer Driving Licence www.ecdl.com

You may find further information about this area of work through Careers Wales (www.careerswales.com/) or in your local library, careers office or school careers library.