Case study
Care Service Manager, Barbara
The profile of Barbara is accompanied by a video of an interview
with a Home Care Team Manager in Gwynedd. The video is in
Welsh with English subtitles.
Barbara's typical day:
08.15 Breakfast meeting
Barbara attends a breakfast meeting with colleagues in
the social services department who are involved in the modernising
care project group. They spend the time discussing progress and
allocating additional tasks.
09.45 Admin and finance
Barbara spends some time at her desk monitoring budgets and
signing off invoices.
She also catches up on some correspondence, including dealing with
a complaint from a service user who is not satisfied with the level
of care they have received.
13.30 Team member one-to-one
Barbara conducts a one-to-one meeting with a member of her
management team to provide support and direction and check progress
against the current service action plans.
15.00 Health and safety check
Barbara spends some time checking the office for any health and
safety problems and refers them to the council's health and safety
manager to be investigated and resolved.
15.30 Interview
Barbara spends the rest of the afternoon preparing for and
conducting an interview with a candidate who has applied for a
vacancy as a social worker.
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