Introduction
What do the following people have in common?
- An 80-year-old terminally ill man who needs physical help with
getting in and out of his bath?
- A young woman who has multiple sclerosis and can't get to the
shops on her own?
- A 19-year-old who is back home after a motorbike accident and
needs help with all kinds of things from shaving to keeping
hospital appointments?
- A family of four where the parents have drug-related problems
and whose children are on the Child Protection Register for
neglect?
They all rely on the services of a Home Care Assistant (also
known as Home Carer or Home Help) who is employed in local
authority Social Services Departments. The Homecare Assistant
works on their own initiative within the community; working to
provide personal care and support to vulnerable members of the
community, including people with physical disabilities, people with
sensory impairments (e.g. blind or deaf), people with learning
difficulties, people with mental health difficulties (such as
dementia and depression) and older people with complex physical and
mental health needs. Homecare Assistants support people who
have a range of assessed needs to continue to live in the community
and prevent their admission to residential or nursing care
homes.
Work Environment
Home Care Assistants spend most of their time in people's homes.
They are given a "round" of service users and get to know
individual service users very well. If a service user is not
talkative, it can be an isolating job. Occasionally two
assistants will work together to transfer someone from bed to bath
using special equipment. They may also have meetings and
training courses with other colleagues in the Homecare
Service. Special clothing and equipment are issued - gloves,
tabards, torches, personal safety alarms and residual circuit
devices (for use with electrical equipment). Hours can be
flexible, anything from 10 to 37 hours, including evenings and
weekends, depending both on the needs of the service and the
circumstances of the post-holder. Generally the home care
service is available from 7.00am to 10.30pm for 7 days a week, 365
days a year.
Daily Activities
- Provide assistance in accordance with each service users' needs
identified in the service users' individual care plan. To
undertake all aspects of personal care provided to the service
user, whose needs are often complex and require the management of a
diverse range of tasks, e.g. assistance to dress, wash, bathe,
toilet and undertake catheter care.
- Carry out moving and positioning procedures, in accordance with
the workplace health and safety regulations. This involves
the use of electric hoists, ceiling track hoists, wheelchairs and
other equipment to ensure safe transfers from bed to chair, or
chair to toilet, or safe handling for dressing and
bathing/showering where a service user is unable to stand or
move without significant levels of support; often with the
help of two staff working side by side.
- The Homecare Assistant has to ensure that the dietary,
nutrition and health requirements of the service users are met, in
accordance with the care plan, shopping for household provisions
and helping with household management and paying bills, arranging
prescriptions for medication and supervising assisting with
medication.
- Support and encourage service users to maintain personal
control and maximum independence. To enable service users to
express their wishes and feelings, ensuring opportunities to
influence the quality of care they receive. This is
particularly important when the service user suffers from dementia
or has a very severe disability, where so much control has been
taken away from them. Homecare Assistants have to provide a
flexible service that is able to respond to service users' needs,
and to do so on their own initiative in situations that arise on a
day-to-day, visit-by-visit basis.
Skills & Interests
- This job suits people who have some experience of providing
care or working with people in a service environment such as
catering, retail or health.
- You must be sensitive to the needs of all kinds of different
people and be able to communicate with individuals of different
levels of ability.
- You need to be able to work well in a team and on your own
initiative.
- You must understand the importance of confidentiality and
respect for a service user's privacy.
Entry Requirements
Although there are currently no specific minimum entry
qualifications for the job, councils are introducing training
towards NVQ Level 2 in Direct Care for those entering as Homecare
Assistants. Some authorities might insist on knowledge and
experience of working with people in a care setting.
Future Prospects & Opportunities
It is likely that demand for home care services will grow because
of the increasing ageing population and the continuing shift
towards care in the community. Promotion is possible from HCA
to home care organiser to home care manager. This is usually
dependent on experience and a competency assessment and may lead to
further training to N/SVQ levels 3 and 4 in Direct Care and Care
Management.
Further Information & Services
Health and Care Professions Council www.hpc-uk.org
Care Council for Wales www.ccwales.org.uk
Skills for Care www.skillsforcare.org.uk
Community Service Volunteers www.csv.org.uk/socialhealthcare
You may find further information about this area of work through
Careers Wales (www.careerswales.com/) or
in your local library, careers office or school careers
library.
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