Introduction
Family support workers go into people's homes to offer practical
help and emotional support to families experiencing various
problems. Families are referred by social workers to family support
workers whose role is to provide advice and try and keep families
together. The primary concern of the family support worker is the
care of the children, whose parents might be experiencing
difficulties. Problems might include the abuse of drugs or alcohol,
one parent in hospital or prison, financial or marital difficulties
or simply the fact that they have not experienced good parenting
themselves.
Work Environment
Family support workers spend the majority of their time visiting
people in their homes. They may spend a small amount of time in the
office writing up reports.
Daily Activities
The work varies according to the needs of the family and the
recommendations of their social worker. Family support workers are
asked to carry out a 'planned piece of work' with a number of
families. This can involve encouraging, teaching and supporting the
parents in a number of specific parenting tasks, such as:
- bathing, clothing and feeding the children appropriately,
taking into account health and hygiene issues;
- playing with the children - giving them appropriate
stimulation, love and attention;
- dealing with discipline and behavioural difficulties;
- supporting families where either the parent or child has a
disability.
Family support workers might also help parents to manage their
financial affairs better through budgeting. The role of family
support workers is not to undertake the tasks for the families, but
rather to show them how things can be done and then help the
parents until they are able to do things adequately on their own.
The average time spent with a family can be up to 2 hours twice a
week for a few months, depending on what is required. Some families
might need longer-term support with less frequent visits. On
occasion the family support worker in the absence of parents has to
move into the family home and take over the parental role. After
each visit, the family support worker must record what tasks were
done, the parents' attitudes to their children, the state of the
home, and so on. Sometimes these reports will be used in evidence
in court (with the family support worker attending) should children
be the subject of a care order. Family support workers can also be
involved in the 'Assessment and Rehabilitation' of children -
assessing the parental situation, under the guidance of the social
worker, where children who have been in foster care go back home,
maybe on a trial basis.
Skills & Interests
Family support workers need to be:
- able to get on with people of all ages;
- good at listening and communicating;
- able to understand and gauge people's feelings;
- non-judgmental about people's situations;
- able to work independently;
- good organisers;
- flexible;
- able to stay calm under pressure;
- able to encourage others and build their self-confidence.
Entry Requirements
Although there are no specific minimum entry qualifications for
the job, you may be required to have previous experience working
with children and young people and be willing to work towards
N/SVQs in either Care or Early Years Care. NNEB/CACHE
qualifications in Childcare can be useful but are not
essential.
Training is available on all aspects of the job, including the
legal framework, assessment of families, child protection, first
aid and how to recognise the signs of drug and alcohol abuse.
Future Prospects & Opportunities
Experienced family support workers with further training can go on
to become social workers, care managers or family centre managers.
There may also be opportunities to move into other specialist areas
of support work, such as working with people with disabilities.
Further Information & Services
Health & Care Professions Council www.hpc-uk.org
Care Council for Wales www.ccwales.org.uk
Community Service Volunteers www.csv.org.uk/socialhealthcare
You may find further information about this area of work through
Careers Wales (www.careerswales.com/) or
in your local library, careers office or school careers
library.